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My computer crashed & on a recommendation from friends I took it to Jim. We discussed my data needs & he gave me simple direction on what I needed for a replacement. That 5 mins. saved me $1500 and at least 10 hours of time. I bought a computer the same day and handed it over still in the box. His crew had the work done within a couple days. On pick up, things were explained so I could understand. Things were added to my system that are useful & intend to protect. Jim & crew are EXCELLENT!