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I stopped at their store with a CRACKED laptop screen today. Instead of charging me $600(the original OEM wanted to charge me this) they took 30 seconds, disengaged the TOUCH SCREEN capability, wow it works again!(if the cracks gets worse it may not work yet this gets me by in a pinch!) No charge just good old customer service!
Guess what, they have a NEW customer for any computer problems now!

Thanks