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OK… My computer was running very slow and web pages were becoming unresponsive with daily use. I just dealt with it for as long as I could until the computer became almost unusable. I was not expecting the cost of repair to be quite as much as it was, being there were not hardware problems, but the repair was worth every penny. My computer is really faster than new. The staff gave helpful tips and explained everything about the repair. Very satisfied. Take your computer to these guys!!!