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When I took my computer in on a Friday, I had no internet and it was horrible slow. They told me within 5 min., that they had found 4 viruses. Jim said it would be ready by Monday and I received a call on Saturday that it was ready to go. I was quoted a price and the cost was so reasonable. Now my computer is faster and the changes they made for me in the programs are so much better. I am a very happy customer! Plus the 15 minutes of instructions to prevent issues I had was fantastic.