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Great service! I had purchased privately a gently used laptop and had been happy with it, but still felt like it needed some tweaking to optimize its full potential. They were very accommodating and were able to completely purge the previous owner and also found a virus in the Java Script. The Mcafee subscription was due to run out and they installed free security programs and showed me how to monitor to keep my system safe. They even met with me on a Saturday to check a second computer for free! AA++