I needed help with my laptop. I called Jim to get what I thought was going to be an estimate. Jim took the time to take a look at my computer even though he was on the way out of his office. He had my computer working faster and better then ever. Jim took the time to explain things to me to help me understand the do’s and dont’s of downloads and made me aware of what it takes to stay on top of it. I will not hesitate to use him again.