I took my laptop in a couple of weekends ago. The staff diagnosed the problem within 5 minutes and went over with me what it would take to fix it. I left the laptop with them and they had it fixed in 3 days. When I went to pick it up a gentleman explained what they did and showed me my laptop running perfectly, then charged me $10.00 less than the original price I was quoted. Fast and professional. I would definitely go back to them.