I had been crashing numerous times and losing pages in Word of different compositions. I brought the computer in and in three days I had my computer back and running at top speed. I was given various instructions to keep my computer running and other helpful suggestions. I would recommend this company and its people to anyone without hesitation. They also gave, yes I said gave me a RAM free of charge only charging for time to put it in. I am impressed with this company!!! Use them they are good.