I brought my computer in and within a few minutes I was able to get a diagnosis on what the issue was. He went above and beyond to explain how my hard drive could go out and how to better take care of my computer. It gets better. I was able to get my computer back within 3 days at a reasonable cost, with saving all my precious documents and pictures. And when I picked it up, I was walked through step by step of what was done, what I can do to keep my computer virus free and they added better protection on my computer. Exceptional service, polite, and respectful! I recommend 600Monkeys for all computer issues and concerns.