My desktop computer died and I was pretty sure I had lost all my data including many documents and pictures from several major trips. I was devastated. After reading the reviews on 600 Monkeys, I took it in and the staff was so helpful. First of all, There was NO CHARGE for them to look at my computer and diagnose it. After they determined what was needed, they were very upfront about costs and options for me. NO pressure. They were quite sure they could recover my data and costs were quite reasonable. What I really liked it they don’t actually sell replacement computers, so I didnt feel I was being pushed to buy anything. . They did help me know what kind and level of computer I needed to purchase. I brought my newly purchased computer in and 600 Monkeys downloaded all my data right away. The experience was easy, fast, reasonable price and very helpful. Thank you so much!!!