I was totally amazed at the wonderful job they did. I had been hacked, thought I had lost my whole hard drive. They did a wonderful job, they were all so nice and polite. Made me feel like I wasn’t a dummy. I was lucky they were able to recover my hard drive. One thing I really liked was when I picked up my computer they spent like a half hour with me showing what NOT to do if I have hackers try again. I learned a lot. I have told everyone about them. We are from Wisconsin, one of my questions was is this the only store? The best part, we had gone to Microsoft first, and they told us we should bring my computer to 600Monkeys!!