My husband referred me to 600 monkeys upon hearing about them from WHO radio to remove malware from my laptop. They were very thorough with the review of the problem and had no concerns as to fixing the issue. They disclosed the cost to fix the issue upfront and ran a diagnostic to check the hardware was worthy of fixing. The laptop was fixed and back to me in a couple of days, working better than ever. When I arrived to pick up the laptop, they walked me through the changes and provided some training to help me better support my laptop going forward. I have had no issues since and they even called to check with me if I had issues and was satisfied. If I need help in the future, I know where to go. Thank you for your helpful, friendly and much needed service!