People say they made a decision to have 600Monkeys help with their computer troubles based on the testimonials thay have read. If you would like to tell others about the benefit you have enjoyed and the level of service you have received, please make a note here. We hope that your experience has been great, if that isn’t the case please let us know by calling 515.327.0600.
Now I’m flying through websites
I took my dead laptop to 600 Monkeys. I couldn’t get it to do anything. Now I’m flying through websites, emails, etc. They did an amazing job!! And I will definitely take my computers to them from now on if I need them fixed. They thoroughly explain everything to you so you can understand things.… Read more “Now I’m flying through websites”
Nice fair service
I would recommend 600monkeys over other companies because they are upfront and explain what their expectations are. They are average price wise, but because they are trustworthy and transparent, I would choose them. Also, they will help you in the future with your computer if you need help via phone or online. Good customer service… Read more “Nice fair service”
As a small business owner and person with multiple computers within the personal household – I have worked with 600Monkeys for approximately four years. They are my “go to guys” for fixing and repairing computers. Jim and his team of people are qualified. They are very customer orientated and they always get the job done.… Read more “600Monkeys Performs”
Great computer service
I’m so glad that I found 600Monkeys three years ago when my previous laptop developed problems. They wiped it, reloaded it and it worked better than when it was new. I just got a new laptop and had them set it up for me and I’m confident that it will work great for me for… Read more “Great computer service”
600Monkeys is great
I received professional, courteous, and timely service. I am very happy with 600Monkeys. I am not the best at computers but was always treated with dignity. Thank you 600Monkeys!
They completely rebuilt our operating system and our computer works as if it were brand new again! Went over do’s and don’ts with us when we picked up our computer which was very helpful.
Another satisfied customer
Showed up there Friday afternoon with tower in hand and had it back Monday afternoon better than new.
These guys did great work.
These guys did great work. I had them fix my desktop and my laptop. Both are working perfectly. Their prices were extremely reasonable and the turn around time was very quick.
Our tower was bad and they told it was cheaper to get a new one and download old hard drive information to a up graded hard drive. Which we had done . They also explained how to back up on external hard drive as well. Very pleasant people. Highly recommend to anyone. Thank you!
They are knowledgeable and well versed in Computers!
They told us are hard drive was going bad either we could fix for so much or get a new one and down load it to that. They also explained how to back up everything on a external drive. Overall pretty satisfied and would recommend them again. They are knowledgeable and well versed in Computers!
Saved my data
After an electrical issue left my old laptop fried on Christmas day, I took it to Jim and his team hoping they could save the data. Not only were they were able to save all of my data but they set up my new laptop as well. And when I had trouble setting up my… Read more “Saved my data”
My computer was doing an update and did not succeed and would then not boot. I took it to 600Monkeys and they did an outstanding job recovering all my core data files, Web pages, outlook emails/contacts/calendar, and Quicken. I would recommend them to anyone who has a crash and needs help with the recovery of… Read more “Excellent Service”
I’ve taken 2 computers into 600Monkeys and every time they have taken care of me, and doing it right. If anybody was to ask me where to go i would tell them about 600Monkeys.
I’m happy with the work done, but feel like the price was rater HIGH, for the minimal work done. I didn’t have that many files to be transferred to my new laptop. I expected the cost to be at the lower end of the estimate, but it was the maximum. I was only at about… Read more “Expensive”
My computer was slow and I wasn’t sure just want to do. Took it in to 600Monkeys and they were AWESOME! Finish an entire re-do of my MacBook in 1/2 the time I expected. The folks were so kind and patient with me! It was the best experience EVER and I am so glad and… Read more “Simply PERFECT”
You guys are GREAT. My first trip was to give the computer a ‘checkup’. The second time was to ‘fix’ a detail I forgotten what. And then to have the hard drive replaced without loosing any data. All of this has been over the span of a couple years.
RECENTLY MY HARD DRIVE WENT BAD. I TOOK IT TO 600MONKEYS AFTER SEEING THEIR TV PROMOS. USUALLY WHEN I TAKE MY COMPUTER TO A TECH I AM TOLD TO JUST TO REPLACE IT. THIS DID NOT HAPPEN AT 600MONKEYS. THEY DIAGNOSED THE PROBLEM & GAVE ME SEVERAL OPTIONS. I DECIDED TO HAVE THEM REPLACE MY… Read more “GREAT EXPERIANCE”
600Monkeys is a Life Saver
I would highly recommend 600 Monkeys! The personnel are considerate and very good at their jobs. I am technically challenged. They saved all of my data from a crashed computer and set up a new computer I brought in and transferred all data. They removed any corrupt programs or malware (and I had a good… Read more “600Monkeys is a Life Saver”
For the longest time I avoided using my computer because an update wasn’t completely executing so the window never went away, never closed, and prevented me from doing other things. I happened to have my computer with me and some free time so I stopped in and less then 10 minutes it was working as… Read more “10 minutes”
First time using 600Monkeys. They were very fast and efficient, yet taking time to explain things to me. Also, my computer has never been faster.
The only place to take your computer to have problems resolved. Found them by accident, don’t have to search to find someone that has the experience to work on computers and fix them right.
A GREAT EXPERIENCE
My computer was going so slow for so long. My family said I needed to purchase a new one because it was old (only 5 yrs). However, I could not justify replacing it in my own mind. So I saw the commercial on t.v. and went to 600Monkeys. My computer is back to working and… Read more “A GREAT EXPERIENCE”
My HP Laptop was slow, I had “bugs” and too much un-wanted spam. The service providers at 600Monkeys were polite, helpful and thorough. They called when they found another issue, to get my approval before taking care of the additional fix. I also appreciated the patient review of what to do and what to avoid… Read more “Fixed!”
I have used 600Monkeys for the last 5 years for my personal laptops. Each and every time I have used 600Monkeys I am even more impressed with them! They are not only very professional, very knowledgeable but they are also very fair and reasonably priced. The estimates I have been given before any work is… Read more “Continual Customer”
My laptop was so slow that by the time it loaded, I forgot what I sat down to look at! 600Monkeys diagnosed the problem in less that 5 minutes, and had it fixed and back to me in about a day and a half. And just like they promised, it is running as good or… Read more “Amazing!”
The keyboard on my laptop had quit working on a 6-year old Toshiba. They easily replaced it, removed some unwanted malware, and completed some other necessary upgrades which all made my computer work as it did when it was new. The staff was courteous, professional and very knowledgeable. I would highly recommend 600Monkeys. Thank you… Read more “Terrific Service”
Skeptic Turned Believer
I was very skeptical about using a place called “600Monkeys”. I tend to be skeptical towards anyone who is working on my computer. other than Best Buy or using its warranty and sending it in which takes forever. I need my computer as I do a weekly podcast ie “Flo’s Focus” on klrnradio.com 600Monkeys did… Read more “Skeptic Turned Believer”
I was totally amazed at the wonderful job they did. I had been hacked, thought I had lost my whole hard drive. They did a wonderful job, they were all so nice and polite. Made me feel like I wasn’t a dummy. I was lucky they were able to recover my hard drive. One thing… Read more “Totally Fantabulous”
Friendly and professional
The 600monkeys staff that helped me were efficient and professional, as well as friendly and not at all pushy. Alex and Syerra were very helpful with explaining things so I could understand. I brought them a laptop with more than a few miles on the odometer that i was hoping could get a couple more… Read more “Friendly and professional”
600Monkeys was easy to work. They were prompt and informative. They had good communication and were not pushy. It was a good experience working with them.
Two computers running like new
When 600 Monkeys says that after a tune up your computer will work as good as new or better, they mean it. My husband and I have both used their service and have been extremely pleased with the results as well as the cost of the service. Customer service has almost disappeared from commerce, but… Read more “Two computers running like new”
They exceeded my expectations and it was less than i thought…
They exceeded my expectations and it was less than i thought it would be would highly recommended! end them
Saved money and computer
I came into 600 Monkeys believing my hard drive was dead and a new computer was in order. They quickly determined my harddrive was fine and located a software error that was causing my problems. They took care of my problems quickly and for a very reasonable price and gave me back a computer I… Read more “Saved money and computer”
Small problem regarding display appearance
I had a small problem regarding display appearance. I emailed twice thru their website and received no response either time. I finally took it to the store and the assistance was marginal at best.
They had me up and running in 1/2 the time they projected.
My desktop was unable to boot up. tried different fixes from my internet search on the application error. The next option was to reboot from bkup disk. Of course there was no disk to be found.They had me up and running in 1/2 the time they projected. Best part of all, for me, was their… Read more “They had me up and running in 1/2 the time they projected.”
My computer stopped working correctly after I lost power during an update. The computer needed alot of help and I didn’t want to loose any of my saved files on my secondary drive. The 600Monkeys crew not only fixed my computer but saved all of my files. The computer is about four years old and… Read more “Amazing”
iMac was giving us trouble. Apple couldn’t get us a genius bar appointment for 4 days from when I called. 600Monkeys got me in that day, diagnosed the issue within minutes and tolerated my kids in their lobby. They replaced the hard drive in less time than they thought it would take and the computer… Read more “Super experience”
600Monkeys kept in touch with me during the entire process of trying to replace a bad battery from the manufacturer – calling me weekly with updates and current status. I would recommend them to anyone needing assistance with any PC-related needs as they went above and beyod.
Reasonable Price, Helpful Information, Great Service
After days spent trying to fix my non-working, 6 year old computer, I asked a friend if she knew of a computer repair shop and was referred to 600Monkeys. They diagnosed the problem in 10 minutes while I waited, gave me 2 options to save the old computer or buy a new one, gave me… Read more “Reasonable Price, Helpful Information, Great Service”
FAST, HONEST AND QUALITY SERVICE
My hard drive crashed on Wednesday I took my laptop in on Thursday afternoon and they diagnosed it in about 10 minutes and provided a firm quote. I left it and picked it up on Monday morning. Very polite, knowledgeable and helpful employees. Would use and recommend them again.
needed new hard drive
My husband and I both have used 600Monkeys They are great I would never go anywhere else. Great bunch of guys. Pam Dunn
Wow, took care of the hard drive issue and all the problems that caused. The CPU is so fast now. Forgot what it was like to have a well tuned computer! thanks for making the process painless. The tech was friendly, courteous and knowledgeable. Walked me through the new setup step by step. If there… Read more “Greased lightening!”
I was having glitches and issues with my computer, took it in and two days later got it back and it works better than when it was new! Fast and easier to use now. THANK YOU 600Monkeys for a GREAT JOB!
Raised to Life!
Couldn’t boot the desktop. Heard good things about 600Monkeys. They accurately diagnosed the problem as corrupted code, fixed it faster than expected and set up a better protection system. All at a fair price. Plus it runs faster than ever! You guys are THE BEST.
Professional, Honest, Respectful
My laptop crashed and the manufacturer told me that I had to repair my operating system. I knew that this was way over my computer literacy! A few months ago, I used 600 Monkeys to replace a computer screen and was very pleased with the results. I went back to them and they repaired my… Read more “Professional, Honest, Respectful”
How do they do it?
When I have a problem with my laptop, I call them or take the computer in, and I don’t even know how to describe the problems/difficulties, and they promise to fix it. They return it fixed the same day or the next day fixed………and lo and behold IT WORKS! How do they do that? They… Read more “How do they do it?”
They had it fixed in 24 hours.
My computer was down due to a virus. They had it fixed in 24 hours.
Approachable, honest, helpful staff
We love 600 monkeys, refer every one we know. even people we don’t know. they are so friendly and helpful. Our computer was old (10+) and we weren’t sure it was worth updating. They said thy could but it would be much more cost effective to buy new. They didn’t try to tell us to… Read more “Approachable, honest, helpful staff”
Saved my Business Info
My computer “crashed”. I had saved some information on it but not all. 600 Monkeys found all of my missing information and saved me so much work. Also, my payroll with the Quick Books system had not been saved for two months and that would have been a nightmare to try to rebuild accurately. My… Read more “Saved my Business Info”
The tech did a great job of explaining what he did to my husband’s computer and what we needed to do to keep ourselves protected. We appreciated the tips that were downloaded that we can refer to as needed.
I am very happy with help I got from 600 monkeys.
Computer Super Heros
I had an extremely old computer that went “belly up”. I knew I would have to replace it but wanted my photos and videos off of my hard drive transfered to my new computer. Austin was my tech and told me to get a new computer. I went out and bought a new computer and… Read more “Computer Super Heros”
fast last minute!
600 monkeys saved my computer at the last minute right before finals i couldn’t be anymore thankful!!! thanks 600monkeys
Computer was slow and would not shut off had to unplug it, 600 found the pwr supply was bad and also hard drive was going bad thus slowing it down. they saved me from buying a new tower and it has never ran so good, thanks guys a G R R R E A T… Read more “Stunning”
Best service and people friendly
My desktop went down..worked with dell on phone off and on for a month and a half…they said it was hardware problem…took it in to 600Monkeys and they fixed it in a couple of days without any new hardware….just removed virus and repaired operating system. This will be my go-to place from now on. Great… Read more “Best service and people friendly”
I was having trouble with my laptop. Couldn’t download anything. 600MONKEYS fixed the problem in 20 minutes.
Great help with Laptop!!!
I stopped at their store with a CRACKED laptop screen today. Instead of charging me $600(the original OEM wanted to charge me this) they took 30 seconds, disengaged the TOUCH SCREEN capability, wow it works again!(if the cracks gets worse it may not work yet this gets me by in a pinch!) No charge just… Read more “Great help with Laptop!!!”
No problems in over one year !
I had used several different software programs to keep the computer safe and clean but not one worked. Took the computer to a different specialist every time I needed work on it, then I went to 600 monkeys over a year ago and this computer has been clean ever since I got it back, cleaned… Read more “No problems in over one year !”
Fun Computer Finally
Multiple duplicate files had accumulated and all kinds of extraneous programs and unnecessary/unusable “stuff” had filled my hard drive. Computing was drudgery. 600 Monkeys culled out redundant files, useless programs, put on appropriate anti-virus AND set up a slick browser. Now my computer is FUN! I don’t mind doing my work on it and look… Read more “Fun Computer Finally”
Jim and his crew did a wonderful job in switching information from an old computer to a new one. They gave me the specs I needed to buy a new computer and not get taken advantage of. I also bought a new printer the following day and they hooked it up with my new computer… Read more “Knowlegable Professionals”
I had a number of virus(s) on my laptop that got past my Norton anti virus program. They were able to correct the problems quickly and at a reasonable cost. They also installed a anti virus program that has prevented any further problems. They were fast, knowledgeable, and friendly. They did it right the first… Read more “Great Job!”
i was having trouble with my laptop could not get anybody to give me a real answer what was going on and how much would it be to fix my laptop, i have seen 600 monkeys commercials alot and i needed help now, i came to the store and the guys was right there and… Read more “Best ever!!”
So helpful, my computer is much better. Thanks to all, especially Sean.
They did their work quickly…
I was scammed by some online bad guys. Sean and Eric at 600Monkeys got rid of my problem and put the protection I need into my computer. I have the confidence to do things online again. They did their work quickly and at a reasonable price. Thanks guys!
WOW, these guys are good!!
WOW, these guys are good!! My computer was a mess when I brought it in and now it runs like new! I would highly recommend them for any computer work.
Service is #1 here.
I recently took 3 of my computers to 600 Monkeys for work. Two laptops, one with a virus, one brand new desktop needing the transfer of all of may data from my old, outdated desktop. All needed updating to new operating systems and set up to the new Microsoft Office Program. Jim and his staff… Read more “Service is #1 here.”
600Monkeys has my computer working better than new
I couldn’t even put in my password to log on to my computer it was so messed up. 600Monkeys has my computer working better than new. And took the time to explain everything to me.
I am so happy I went to them
“I was very impressed with the owner and the staff they were all very helpful in explaining how to use and protect our computer from viruses. The owner really cares about his clients he gave his business card that has his cell number on it and said to call him if I had any questions… Read more “I am so happy I went to them”
I am so impressed with 600Monkeys!!
I am so impressed with 600Monkeys!! They diagnosed the problem with my computer very quickly, fixed in less time than they estimated, and charged me a very reasonable price. Then they went through a detailed demonstration of how to keep my computer safe. I will definitely recommend them to my friends.
WOW… My time spent with them was great and to the point! They are very affordable and efficient. I attempted to get my printer hooked up with no luck, Erik worked it out in about 20 minutes and I appreciate his expertise. I will highly recommend them for any and all my computer needs.
They were competent and caring
I had a computer that would not complete a start-up and needed help. They were competent and caring and got the system up and running and gave me a lot of helpful tips and ideas to keep the system safe and operating well.
I found 600Monkeys to be very kind
I found 600Monkeys to be very kind and makes sure that they fully understand your problem. They make sure they fix it and make it even better than when you brought it in. They take all the time you need to explain everything to you as well!
600Monkeys = 5 stars
I am very impressed with 600Monkeys and it’s professional techs. In our case it was Erik. He was top notch and got things up and running in no time. He also explained what was wrong and how to avoid potential problems down the road. 600Monkeys = 5 stars.
I would definitely go back
I took my laptop in a couple of weekends ago. The staff diagnosed the problem within 5 minutes and went over with me what it would take to fix it. I left the laptop with them and they had it fixed in 3 days. When I went to pick it up a gentleman explained what… Read more “I would definitely go back”
Wow! What a wonderful place
Wow! What a wonderful place that has the aroma of customer service everywhere! I live 2 hours away and decided to bring my computer in for a few issues. The experience was so positive. I came back on my next trip to Des Moines and it was done and better than new! They spent time… Read more “Wow! What a wonderful place”
They were extremely affordable
My computer was having many problems and running super slow and I couldn’t figure out what was going on. I took it into them and they gave me a honest opinion and a price range that everything was going to come to. They called me when my computer was fixed, which they fixed in a… Read more “They were extremely affordable”
I have never felt more confident…
Absolutely impressed by 600Monkeys and all the staff. I have used their services on multiple occasions, MAC and PC repair. Bottom line, exceptionally competent, mission focused, totally customer oriented. I give Jim and the crew my strongest possible endorsement. From diagnosis to repair – excellent communication and UNBELIEVABLE turn-around time. My only regret is not… Read more “I have never felt more confident…”
I will continue to recommend them to others
I stopped by 600Monkeys the afternoon of May 2, 2016 because when I turned on my laptop computer at home, the button lit up but it would not turn on. They reset it and it started up! They were so willing to help me and I truly appreciated the great customer service. They worked on… Read more “I will continue to recommend them to others”
Fantastic! Everything was explained very well, any questions were answered with clear answers and all were very pleasant and professional. Our computer runs much better than when it was new! I was treated as a valued customer and not like a number. Jim’s pricing was up front and very reasonable. They also gave great tips… Read more “Fantastic!”
My computer crashed & on a recommendation from friends I took it to Jim. We discussed my data needs & he gave me simple direction on what I needed for a replacement. That 5 mins. saved me $1500 and at least 10 hours of time. I bought a computer the same day and handed it… Read more “EXCELLENT!”
Never been better!
I met Jim and he is very smart. The staff is very professional. it has been almost a year since they fixed my computer and it has never been better! I highly recommend this service. Greg Pullman
It has been approximately 5 months since Jim and the Monkeys went through my computer (desk top PC windows 8.1). It continues to run the best ever, thanks Jim
Always so helpful
Thanks for fixing my computer – works so much better now. Jim and his crew are always so helpful!
…integrity and professionalism
I appreciate the integrity and professionalism of the 600Monkey’s team. Honest and provide the best advise on how to make sure your computer stays safe.
…polite and professional
This is one of the very few businesses that do what they say they are going to do. As a Sales and Marketing individual, I need my computer daily, and after it was worked on by the 600Monkeys, it has not ran as good ever, even when new. The staff is very polite and proffessional.
Even with the blizzard warning a couple of weeks ago, the great folks at 600Monkeys got our hard drive cleaned up and ready to go in just two days. Many thanks to them, and consider this my recommendation that you consider them for any repairs or other tech needs.
Highly recommended! Very professional and qualified staff. My computer had a virus and was working very slowly. Once work was completed I received a full explanation of how to keep my files protected going forward. They installed programs for me and it’s like a new computer again. There is no question as to who I… Read more “Highly recommended!”
The folks at 600Monkeys were super. Very professional and offered great advice.They set up my new computer and printer and answered all my questions without any condescension. I would recommend them in a heartbeat.
I had been putting off getting my macbook pro’s hard drive replaced, and heard about these guys on the radio. They replaced it quickly and then were very thorough explaining all the great new features of the updated software, and even put an anti-virus program on it! A+, and wayyy cheaper than the apple store… Read more “A+”
Prompt, Professional, Great…
Prompt, Professional, Great ….all words to describe 600Monkeys….so much unlike the big box stores….I don’t go anywhere else for my computer needs.
Good and fast!!!!!
home 5 mins was working as well as i can remember. they are good and fast!!!!!
Thank you 600 Monkeys!
Several months ago, my laptop just died. I took it to 600Monkeys and was very impressed. They were upfront about what the problem might be and what repair options would cost. A few days later, I received a call that it was fixed. To claim it was ‘fixed’ is an understatement. It runs better than… Read more “Thank you 600 Monkeys!”
Thank you so much for the wonderful service on my laptop. I’m new to this area and am so happy to now have a reliable service for my computers. And the cost to clean all the software off the laptop, backup my data, upgrade operating system and replace the data was so reasonable. So grateful… Read more “…wonderful service”
Thank you 600 Monkeys
Thank you 600Monkeys for going above and beyond to get my computer back up and running and then my printer. You are always there when I need you.
600 Monkeys are the best…
600Monkeys are the best. I had some PC problems that the staff led by Eric and of course the owner, James Thalaker solved. They stayed focused on fixing the PC by listening to my concerns. In addition, they spent time teaching me how to avoid issues in the future. The team is simply wonderful. Don… Read more “600 Monkeys are the best…”
i just cannot imagine not having 600Monkeys available to set my laptop up, and be available to trouble shoot the issues i run into. they are awesome.
…professionalism and integrity
I’ve used 600Monkey’s twice now and appreciate the professionalism and integrity of their team.
600Monkeys are wonderful people i will highly recommend anyone interesting to fix his or her computer. very friendly and hard worker people.i gave big thanks to them ofcourse they fixed my computer…
600Monkeys fixed my computer and it didn’t work this good when it was new. Fantastic service and great people. Will always get my business. Thank you!!
…very professional and helpful
A very professional and helpful repair service. I highly recommend them.
…quality and peace of mind
I had a virus that scared me with corruption of my computer. I felt very confident that 600Monkey’s cleaned my hard drive and protected my files and accounts. I will only take my computer to them for the quality and peace of mind I have now.
I felt my experience was excellent and I was particularly impressed that the owner was there with staff working his tail off. You can tell this is a well run organization. I’ll be back. Marc Sampson
I’ll never go anywhere else!
If you’ve never used 600Monkeys, you are missing a sure bet. I am a computer novice and am apprehensive having conversations with computer gurus. However, the folks at 600Monkeys are NEVER condescending and explain everything in an easy-to-understand way. In addition to that, they are miracle workers with anything that is wrong with my computer.… Read more “I’ll never go anywhere else!”
I am a very happy customer!
When I took my computer in on a Friday, I had no internet and it was horrible slow. They told me within 5 min., that they had found 4 viruses. Jim said it would be ready by Monday and I received a call on Saturday that it was ready to go. I was quoted a… Read more “I am a very happy customer!”
Very professional. Didn’t try to set me up with stuff I didn’t need and explained things in an understandable way. Highly recommend.
Thank-you 600 Monkeys!!!
Took my laptop to 600Monkeys this morning, picked up this afternoon and it is working 100% better. I will never taking my laptop anywhere else. Thank-you 600Monkeys!!!
…very friendly, polite, and courteous
My computer hasn’t ran this good. I like how everything pops up, no slow waiting for it to download. This is the first time I have used 600Monkeys and I will be back. Staff is very friendly, polite, and courteous. Thanks so much 600Monkeys for fixing my computer and making me more knowledgeable about the… Read more “…very friendly, polite, and courteous”
good job, thx.
Great service and helpful tips!
600Monkeys serviced my computer and were great. Price was reasonable and my computer was fixed in a couple days. Thanks for the great service and helpful tips!
Good job to you guys
i had 600Monkeys work on my slow computer and i am thrilled with the result. I like my computer now. Good job to you guys
WOW! What service!
My computer had been increasingly becoming slower and slower. I finally realized I needed some help. I knew about the store front and decided to give it a try. WOW! What service! My computer is running FANTASTIC. Jim even came to my home and got my network running properly and my wireless printer running. He… Read more “WOW! What service!”
Definitely will be coming back…
Thank you 600Monkeys! My computer is better now then it was new. Very friendly and loved the tutorial they game me to keep my computer safe. Definitely will be coming back and want everyone to know that I am happy.
I highly recomened them..!!!
OK… this has been way 2 long coming! I’m a computer idiot… but 600Monkeys never make me feel that way!! they have help me a couple of times do 2 my own stupidity.. 2day they fix a problem 4 me with out charge.. thats service U can’t find theses days.. I’m alwasys going 2 go… Read more “I highly recomened them..!!!”
Very good people to deal with. Jim, eric and sam all helped me. I am not computer savvy so having someone walk you through the process was very helpful. I will definitely go back with any problems.
I would definitely recommend 600Monkeys to anyone. The staff is very professional and thorough. After they resurrected my computer (I was sure I would have to buy a new one) — I recommended them to my husband who had been using the Geek Squad. He did and is very happy with the results also. Our… Read more “Very professional…”
Recommending them to family and friends. My laptop died and they figured out I had a bad hard drive. Replaced the hard drive and got it working again by the next business day! Laptop does run like it is new and the tips that they give when i picked up the computer are helpful.
Jim and his crew delivered more than I expected. The education after the fix was very helpful in delaying the need to return. I will without hesitation when I need them again. My tech knowledge would make it easy to be taken advantage of. Not here!!! Thanks guys.
Great group to work with.Computer works better than when new.Repair charges were great and they showed they cared and this is hard to find these days. GREAT JOB THANK YOU
Enjoyed our visit…
Enjoyed our visit to your shop yesterday. Thanks for the great, quick fix to my computer.
…good on their promise
600Monkeys make good on their promise, my computer works great!
I am delighted…
I am delighted with the performance of my computer now that 600Monkeys worked their magic on it. I thought I would have to junk it and now it’s better than new. Thanks guys! Excellent, efficient, and reasonably priced job!
Thank you for everything.
Our experience with 600Monkeys was wonderful. I was ready to buy a new laptop when they talked me into fixing my old one. I am glad I did. It is was better than it was before. I would definately go back for any problems and would recommend to anyone. They were very professional and very… Read more “Thank you for everything.”
My mom’s laptop got hacked by those bad guys that take over your system and demand a high fee to gain control back. I had to idea who to take it to for help so searched Google. Came across 600Monkeys’ site and THANKS to all of you who have written comments about your experience. I… Read more “Totally pleased”
Thank you so much 600 Monkeys…
Thank you so much 600Monkeys. I would recommend anyone to 600 hundred monkeys and no one else. I had just bought a bran new $951 laptop and the virus protection on the laptop was bad and it gave you viruses instead of protecting you from it and mccafee gave me a virus. when i took… Read more “Thank you so much 600 Monkeys…”
My experience at 600 Monkeys was superb…
My experience at 600Monkeys was superb, they worked on my laptop and had it running better than ever. When it was time to get a new one Jim was very helpful by telling me what I should look for in one. He even was willing to talk to me on his tiime off. Thanks guys,… Read more “My experience at 600 Monkeys was superb…”
Highly recommend them!
First time using 600Monkeys – I am so glad I decided to hire them for computer issues I was having. Had complete confidence in them and was so nice they took the time to inform me of how to keep my computer save in future. Highly recommend them!
The gold standard…
Since 600Monkeys serviced our computer last week, it has been performing better than new. It’s become a real speed-burner, whether surfing the internet or running sophisticated software. 600Monkeys’ unique customer service is the gold standard – and should be practiced by businesses everywhere. And their post-service follow-up is exemplary. When it comes to courteous, professional,… Read more “The gold standard…”
Employees are great
This company and their employees are great. They go above and beyond, working on the computers and explaining changes and future things to watch for. I would highly recommend 600Monkeys to anyone that needs highly qualified people to work on your computer.
Knowledgeable and are professional…
I recently purchased a new computer for my home office and was not sure what I needed for the requirements. I went into 600Monkeys and they walked me through the different options I had and told me what they would recommend. After my purchase I took my new computer to them and they set everything… Read more “Knowledgeable and are professional…”
Yee Gods this thing is fast. Jim and his crew did a great job of putting Humpty back in good order. Thanks for the lesson in the care and feeding, it sure helps. I will send more business his way
I used JIM years ago when he was just starting out. And when I started having trouble with this one he was my guy. Took us two days to find him again!!! But I did..He does great work…And I will use him again…and tell everyone who needs a great IT guy just where to find… Read more “Great work…”
I have worked with 600Monkeys for 3 or 4 years and have found everyone to be technically proficient in every way. I have no hesitation in recommending them to those of us who press the wrong buttons and end up in trouble. The service is timely and very good.
600Monkeys is there to retrieve all my data and to prevent me from throwing my computer through the window. And that is a VERY good thing. I have worked with them for about 4 years now and would have no hesitation at all in recommending them to anyone who needs help with all things computer.
My computer was a hot, virus-y mess. It had 10 pop ups each time I opened up a new tab, it ran incredibly slow and wouldn’t last very long without being plugged in. But 600Monkeys saved my computer, after they were done it ran even better than new, it was amazing, so clean, so fast,… Read more “Amazing work…”
Thanks so much…
Thanks so much for working to find my missing files yesterday. You got me the latest version of both my database files. Both programs are working fine now.
I have worked with 600Monkeys since they started business. Jim has a great group of guys! I have given their name and address to all my friends & family. You will be very satisfied if you need your computer repaired.
…very professional & helpful
My second trip to 600Monkeys w/in a year! Very professional & helpful team! Thank you!
I would recommend 600Monkeys to anyone who is looking for Honest and fast service for computer repair. I had some major issues with my computer and needed it fixed Quick, like in 24 hrs for a training class I had and jim and the monkeys went right to work on it and had me back… Read more “Fast service…”
Thanks guys, you rule!!
Decided to try 600Monkeys when my laptop bit the dust. Ended up having to get a new one, but they set it up for me and explained everything and even put tips on how to do things on here. I didn’t know anything about Windows 8. Thanks guys, you rule!!
OK… My computer was running very slow and web pages were becoming unresponsive with daily use. I just dealt with it for as long as I could until the computer became almost unusable. I was not expecting the cost of repair to be quite as much as it was, being there were not hardware problems,… Read more “Very satisfied…”
I really appreciated…
Took my laptop in and was greeted by Samuel who was very helpful and when I picked it up he explained many things to me which I really appreciated. Any more problems I will contact Jim and his staff. Jeanette
I will definitely be back…
Jim and his team walked me through a new computer purchase from start to finish, and their knowledge and ability to install the necessary services were second to none. They were flexible and willing to talk me through what they had done, even though I am no expert in computers. I will definitely be back.
Very speedy service…
Thanks Jim and your team for making our computer work just like new!Very speedy service and informative, friendly staff. Thanks again!
Thank you guys…
600Monkeys took the best care of me and my computer. They gave me all the new information to keep me safe and my computer running great. Thank you guys.
GREAT WORK 600 MONKEYS!
Great job on fixing my PC. They cleaned my computer and got rid of the virus. It runs better then new and they took the time to explain everything to me. GREAT WORK 600MONKEYS!
…knowledgeable and very nice
They were fast, brought computer in Tuesday, finished Thursday. Also, the tips were very helpful and the staff was knowledgeable and very nice. I am getting a 2nd computer fixed with them. Thanks!
Glad we found 600 Monkeys!
We were on the frustrating search for a new computer when I found 600Monkeys and turned our PC over to them. It now runs like a top–all the little bugs are gone, and all my files came back to me as they were before–for a writer, that’s a big deal! The computer was with Jim… Read more “Glad we found 600 Monkeys!”
600Monkeys did a nice job getting my laptop back to working order. Jim and his crew are solid and they took the time to help me stay on top of updates as well. Thank you I would recommend you to anyone with challenges.
Impressed with the service. They helped make my new PC (Windows 8.1) more user friendly, downloaded a new antivirus, and copied some files from my old PC. Highly recommended!! Avoid GeekSquad!!
Three words to describe 600Monkeys Service,Service,Service!!!
Professional and timely service…
Jim and his team are great. We’ve used 600Monkeys on several occasions. They provide professional and timely service at a great value. What more do you want out of a service adviser?
…couldn’t be more pleased!
These guys are great. They really know what there doing. I couldn’t be more pleased! My hard drive crashed & they saved ALL my data. Almost a terabytes worth. Im a customer forever! Thanx guys Twitter @AlwaysResist
…extremely friendly and helpful!
I thought I would have to buy a new computer to start back to school. It seemed impossible. Then I drove by the shop at 600Monkeys. I think they were closing or had already closed, but someone came to the door and talked to me about repairing my lap top. He gave me the managers… Read more “…extremely friendly and helpful!”
Thank you Thank you for making my computer run like a charm and showing me some security tips. I will definitely come back if I need any future work. Your entire crew was very friendly!
…thank you and way to go
I just want to thank you and way to go to the crew at 600monkeys for opening a can of Whoop Ass on our 7 year old desk top. It runs better and faster now than it did when it was new. The guys were friendly and fast. I will be telling all my friends… Read more “…thank you and way to go”
Very reasonable and helpful.
The staff at 600Monkeys are great! I have done all my business with them since I met Jim after he had opened. I recommend all my friends there. Very reasonable and helpful.
Awesome service they were fast and made it easy for me to understand the things that were wrong with my system. A big thanks goes out to Jim and his crew. 600monkeys ROCK
I haven’t had better service
Thanks guys for diagnosing my computer (dead) and getting my new computer set up complete with files transferred from the old. I know you can’t do that for everyone as busy as you are, but you took into consideration my four hour round trip to your store, and got my work done while I was… Read more “I haven’t had better service”
I am impressed…
I had been crashing numerous times and losing pages in Word of different compositions. I brought the computer in and in three days I had my computer back and running at top speed. I was given various instructions to keep my computer running and other helpful suggestions. I would recommend this company and its people… Read more “I am impressed…”
…highly recommend 600Monkeys
I highly recommend 600Monkeys! They know what they are doing and go beyond the call of duty to help. I trust their expertise, work, and computer advise. I feel grateful to have found them!
I am a new customer, but will continue to use these guys, very impressed with the knowledge and the information they gave me to use. Very happy with my computer and the information given to me, I will not use anyone else, but these guys, Thanks
Thank you so much…
It had become a chore to use my laptop computer. After having Jim and his employees locate the problems, however, my computer is, once again, easy to use. 600Monkey’s guarantee was met. Thank you so much.
Thanks so much 600 Monkeys!
I really appreciate the guys at 600Monkeys. I brought in my computer that I have had for 3-4 years and they made it work like brand new! I would not describe myself has very tech savvy, but they helped me understand how to take care of my computer so I can keep it running smoothly… Read more “Thanks so much 600 Monkeys!”
…love my computer again!!
600Monkeys are by far the best computer repair shop in the dm area. Jim and the guys were very polite and respectful,no matter what questions i had. they are very knowledgeable in their field. i will recommend them to everyone i know! thanks you guys,love my computer again!!
I highly recommend this place!
Good riddance to Best Buys’ Geek Squad’s service! I would always be told that I needed to pay for a $100 diagnostics test, and then given several options which without certainty may fix the issue (all of which came out of my pocket). Thankfully I heard about 600Monkey’s on the radio and decided to give… Read more “I highly recommend this place!”
The service is excellent…
The service is excellent. Jim set up my office network and it works great. I drive from Missouri, but the service and quality is worth it.
I would recommend…
I would like to thank 600Monkeys staff for setting up my new Samsung Windows 8 laptop and transferring all my old data from my laptop that died. They even spent time showing me how to work within Windows 8 and provided helpful hints on working through the new platform. I would recommend this company to… Read more “I would recommend…”
Advise,service oriented,economical, customer needs first, old fashion service
The crew at 600Monkeys definitely know their stuff. They were very informative and eager to help.
…quick, honest and reliable service
600monkeys fixed my laptop and desktop in record time. Their commitment to providing quick, honest and reliable service was evident. Thanks to Sean and 600monkeys!
Thorough,meticulous and cares about his customers. Erik was great!! I have been to other places in town but the 600monkeys is a cut above the rest. They now have my business every single time….do yourself a favor and become a monkey.
These guys are the best
These guys are the best; Got my laptop back running like it was new again. The customer service was top notch and I will most definitely be going back to them for any other service and or knowledge. Thanks again guys. Austin S.
…fast and affordable
Jim and his crew were fast and affordable. My computer has never worked better.
Fast, friendly service…
Fast, friendly service at a reasonable price! I thought the worst when my hard drive went bad, but they replaced it and had everything up an running perfectly in less than a week… THANKS!!!
… best service
We have used 600Monkeys for our home computer and work computers. We live in Altoona and have not found the type of service anywhere in the Des Moines area that 600Monkeys provides. We are willing to drive the distance to get the best service. The best part, this is a small privately owned business that… Read more “… best service”
I Brought My Computer In Because I Was Having Problems With The Hard Drive. Even Though It couldn’t Be Fixed, They Didn’t Even Charge Me For All Their Time And Effort. They Wanted To Help Me Out. Super Awesome.
… in good hands
My PC stopped working, in the middle of my job search. My vendor was unable to even extract the data I needed from the PC. They suggested that the only hope was 600Monkeys. Once here, I felt like the PC was in good hands. Two days later, I got the bad news, They had been… Read more “… in good hands”
Thanks again guys…
I can’t say enough about how great the service was. I took my old computer to them and learned not much could be done with it so I opted to get a new one. They transferred all my files for me and helped me understand how the new windows worked. I definitely owe my sanity… Read more “Thanks again guys…”
….they know their stuff
Didn’t know who to call when my computer started acting up. Heard advertisements for 600Monkeys and decided to give them a call. I couldn’t have asked for better service! Friendly,informative and boy do they know their stuff! Would reccomend them to anyone!
600Monkeys has quick service and reasonable fees. They were very patient with a computer illiterate like me.
Great service! I had purchased privately a gently used laptop and had been happy with it, but still felt like it needed some tweaking to optimize its full potential. They were very accommodating and were able to completely purge the previous owner and also found a virus in the Java Script. The Mcafee subscription was… Read more “AA++”
I am completely satisfied…
I received the best service with 600monkeys. I have a new laptop with warrenty and started having problems with programs. All of a sudden my computer no longer had any programs and basically wiped out all memory. I was a still a student in the medical field and needed computer for school and my warrenty… Read more “I am completely satisfied…”
They were great…
I am very happy with my “new” computer and wish I would have brought it in much sooner! They backed up all of my pictures and music from my old computer which had crashed, and made my newer computer actually work much faster than when it was new. All of this was done quickly and… Read more “They were great…”
I am very very happy with my computer. Jim and his staff got me out of a huge mess when my computer died. Guided me through the process of buying and setting up my new one. Thank you!!!!
Everytime I had trouble with my laptop 600Monkeys was able to fix with no issues and it always came back with faster speed. Awesome people to deal with!
600Monkeys is the place to be. Very good service. jim and the staff are very knowledgeable and will explain everything to you. We are very satisfied with their service.
I’m very happy
Thanks so much for fixing my computer, it is great and thanks for the price of fixing it, I’m very happy.
Great experience over all!
I would recommend 600monkeys to anyone, great customer service, convenient, and my computer has never worked better. They took the time to explain everything to me and the price was very reasonable. Great experience over all!
Awesome service. These guys know what they are doing. Had a virus and did everything possible to get me back running my business asap. Able to easily connect to your computer & fix many problems. You can tell they have the experience & love what they’re doing. Very reasonably priced. Give them a try –… Read more “Awesome service…”
I’m thrilled to have my computer running the way it should be. The staff was very knowledgable and resolved the issues my computer was having. They were friendly and answered my questions thoroughly and showed me ways to prevent malware in the future. I especially like their “Tips” page on their website. I appreciated their… Read more “…very knowledgable”
Service with a smile…
Have been blessed to have 600monkeys to call when my computer gets sick… I keep telling him his eye balls must hurt every night from watching computer screens all day at such a fast pace. Service with a smile and very quick to have it fixed and ready to go. Thanks Again!
Thank You. Words can not express how grateful I am for your time and service to get my system up and running. I would recommend 600monkeys to all of my friends!!! Connie Naeve
600MONKEYS was very helpful when it came to figuring out what was wrong with my mac and was even kind enough to give me multiple options as to going about fixing it! I will be sure to come back if I ever need help with my computer again!
…dedication and professionalism
I was very impressed with the staff at 600MONKEYS. They got rid of my virus and took the time to show me what they’d done and how to avoid similar problems in the future. They also set up an easy way for me to back up info – something I always dreaded before! And, as… Read more “…dedication and professionalism”
Thank You very much
600Monekys saved me again…Bought a computer 11 months and 27 days ago and was still under the Samsung warranty or so I thought. Best Buy was not going to honor the warranty and to get a better price on the repair I called 600Monkeys who told be to call Samsung and ditch Best Buy…this saved… Read more “Thank You very much”
Jim has been my main contact for computer repair and advice for almost 10 years. 600Monkeys recently repaired and serviced my laptop after it became terribly slow. It is back in new condition. Thanks.
I’m something of a “maverick” Lutheran pastor. I work on my own and I like doing things my own way. I call on my computer to do a lot of projects involving pictures and text. It fills up with garbage fast! Jim does a fabulous job getting rid of the junk and setting up my… Read more “…fabulous job”
…will be back!
I was out of memory on my computer and 600MONKEYS assessed my needs and usage. They also helped me discover that I had once again be taken on parts and overcharged on previous work at another establishment. That was a constant trend on all of my previous computer experiences. Jim took the time to go… Read more “…will be back!”
Thank you so much…
I have been to you for several issues and everytime your service is prompt and accurate. I know I can trust you will do the right thing to assist me and keep the expense to a minimum. You also were so patient in helping my Mother who when she was well loved using her computer… Read more “Thank you so much…”
In searching for a computer expert for help with a work issue, I came across the team at 600Monkeys. They were so helpful, I went back to have him transfer all my files to my new home computer. I have been extremely satisfied with 600Monkeys service, knowledge and patience with me! They have the uncanny… Read more “…so helpful”
Very outstanding service…
Very outstanding service at a fair price, no bullshit like the geek squad they preform very poor service and tell you need to buy up dates on a computer you bought 2 days ago. Keep up the good work 600monkeys!
So impressed with the awesome service that I received from 600Monkeys. I had a virus on my computer and was super worried about losing family photos but they got everything cleaned up, set up, while showing me how to easily use our external hard drive plus new virus protection. Thanks again Jim for the awesome… Read more “So impressed…”
Thanks for fixing all the goofs I’ve make on my Computer–it is running better than it did when it was new! Thanks again for your speedy fix!
Thanks for all your work in upgrading our computer at Grace Lutheran Church. You did a great job at a very reasonable cost.
After several times of using other companies to do computer repairs, I got lucky and found 600monkeys. They are very knowledgeable about computers and can talk at a level that is appropriate for each customer. Jim was able to give me different options for the repairs I needed. I opted for the one that put… Read more “…very knowledgeable”
Terri Van Hemert
Our business was in need of a new computer. Jim was able to tell us what we needed at a great price, help us transfer all of the information and get everything up and running in a short period of time. 600Monkeys will definitely be handling all of our computer needs!
Thanks for sharing. Always good to find a real expert.
Thanks for your help…
You guys made it so easy for me to understand ! Thanks for your help, I will recommend you to anyone I know that has a computer issue.
…fast and affordable!
Thank you for your help, it was fast and affordable!
I needed to purchase a computer so talked to Jim for advice. He saved me $400 over what I would probably have purchased. His help was EXTREMELY valuable.
This was the first, time that I have ever had anybody work on my computer. Jim was very helpful with setting up my computer even after it was done he helped me to install programs and spent extra time with me. Thank you Jim for your great service.
jim has done repairs on my computer in the past so when it came time to upgrade i didn’t have to think twice about where to go once again he did a great job i recommend jim and 600Monkeys for all your computer needs
Wow! Our computer is so fast now and the conveniences they showed us make everything so much easier. We would certainly call on them for computer help again.
Jim has taken care of my computer needs for several years and has done a good job!
Thank you for always responding very quickly to all of my computer needs. Jim is very good with computers and can fix things right away.
We had 2 laptops that were running VERY slow. The computers had been infected with some nasty viruses and Jim worked very hard to remove them. We are back up and running like new. Great service for a fair price.
2 years ago Jim repaired my old computer. His service was prompt and the computer was ready when he promised. 1 year ago I purchased a new computer. Jim met with my husband and I, at the store to help choose a computer. He set the new computer up and had it ready in a… Read more “…prompt services”
What great service!
Jim, THANK YOU! You have made this stressed mom feel so much better, I have all my files back, especially the pictures! What great service! I will be passing the word on to all my friends.
Jim rebuilt our computer and it is working better than ever. Great service for a great price.
I used 600Monkeys after a very disappointing experience with a different repair service in Winterset. I am ecstatic with my choice to give Jim a shot at earning my business. He was extremely knowledgeable, accessible, took time to help my understand my system, fair with his pricing, and did not push me to purchase extras… Read more “…extremely knowledgeable”
Great service at affordable prices, thanks Jim.
…so much easier!
I don’t even know what to say, this made things so much easier!
Wow, computer works better than new. 600MONKEYS is the best place for computer repair.
Jim was so helpful when my computer went on the blink. I am not real knowledgeable when it comes to computers and he fixed my problem within a day. Jim called me at home to make sure everything was working ok and helped me walk thru how to get everything reset up. I would tell… Read more “…great!”
…best place to go
This has to be the best place to go if you need to have your computer worked on. I went in on a Sunday afternoon, just as he was getting ready to close. That was no problem at all he stayed past closing time to explain what all my computer needed and what he could… Read more “…best place to go”
Another terrific experience…
Another terrific experience with 600MONKEYS! Jim is a genius!
I’d tell anyone to go here.
When I started searching for a place to take my system with a virus problem beyond my control, I came upon 600Monkeys add, and thought why not, but I thought it’s going to be expensive as of the location , and they would be way over my limited computer knowledge , I was wrong on… Read more “I’d tell anyone to go here.”
Walking into 600monkeys was a different experience. I wasn’t hassled by a pushy salesperson, I was instead greeted by a kind man who did not try to pull a fast one and tell me I needed to buy a whole new computer or that I needed some sort of expensive computer update. I was given… Read more “…amazing work!”
Thank you so much!
I have never had my computer worked by anyone before I took it in to 600Monkeys, I had no idea what to expect, I could only hope for the best. I think I got just that, the Best. My computer has been working like it was brand new, and it is eight years, opps, nine… Read more “Thank you so much!”
My computer is perfect!
As you know, I have periodically brought my lap top to you for about 4 years. We have a computer specialist within the company, but I find it is much better to just bring my computer to 600Monkeys. You are highly knowledgeable, honest, reliable and know how to make computers work right. Thank you for… Read more “Thank YOU!!!”
After a bad experience with HP Support Assistance I decided to take my laptop to 600Monkeys. All I can say is “WOW”. Jim with 600Monkeys not only fixed my computer problems, he took the time to explain things to me in a way that I actually understood. I am very happy with taking my laptop… Read more ““WOW””
…fast and reasonable.
I would highly recommend Jim to anyone with computer problems. He took my mother’s old computer and made it new again. I can’t believe how fast it works. Jim now has my son’s Dell laptop to change the hard drive and clean it up as well. Jim’s work is fast and reasonable.
Jim has worked on all of the office computers at River Trace for at least 4 years. He keeps them up-to-date and working well at all times. He is reliable and returns them when he says. The job is always done right and at a good price. We are completely happy with his work.
I needed help with my laptop. I called Jim to get what I thought was going to be an estimate. Jim took the time to take a look at my computer even though he was on the way out of his office. He had my computer working faster and better then ever. Jim took the… Read more “Craig Taylor”
I highly recommend…
I gave Jim a call after our computer received a virus even though it was supposed to be protected. He was more than helpful and picked up our computer from our home! He solved our problems quickly and even set us up with free anti-virus, spyware, etc. so we could quit paying for something that… Read more “I highly recommend…”
I highly recommend…
My computer was not making internet connection so I called my internet provider looking for help. After they indicated their equipment was ok i could not get any further help from them. 600MONKEYS was recommended to me from a friend and neighbor and I was anxious to get back on line to take care of… Read more “I highly recommend…”
After putting up with a slow computer for several months, I had Jim work on it. It is back and running like new.
Scott and Ruth Meyer
Jim has helped us for several years, when we have had personal computer problems. We would recommend his expertise to anyone!
…peace of mind
After bad experiences with “geek squad” type places, I had 600MOMKEYS work on my comptuer and have had them work on my home and business computers ever since. Many times, they’ve given me suggestions of things to try on my own before having to pay for their expertise. That honesty gives me the peace of… Read more “…peace of mind”
Jim has done my business and personal computer work for years. Jim does everything from problem repair to setting up a new web site. When he does the job you know it will be done right.
Jim has been my go-to guy for all my computer needs for many years. He has saved me many times and his wealth of knowledge is exceptional. Plus, he’s just a really nice guy who is kind and explains things to me in a language I can understand. I would highly recommend him to anyone… Read more “Shirley Daggett”
…quickly and completely.
We’ve used Jim for all our computer sevices for years. Whenever we have a problem he solves it quickly and completely.